JOB SCOPE & PURPOSE*

The Senior Account Service Executive plays an important role in advancing clients’ business development by promoting impactful marketing strategies and applying comprehensive marketing expertise. This role entails overseeing a substantial segment of business, aligning with both the client and Point’s strategies. Responsibilities include cultivating enduring client relationships, ensuring elevated client satisfaction, and delivering profitable outcomes. Create growth opportunities within client relationships by ensuring excellence in client deliverables.

MAIN RESPONSIBILITIES

• Have a proven track record as a self-starter with a strong desire to be
• Serves as a trusted business partner for clients and competency leads, offering valuable business counsel on various Relationship Marketing (RM)-related topics.
• Maintains a comprehensive understanding of clients’ businesses, brands, customers, and competitive landscapes to contribute to the development of effective solutions aligned with clients’ business needs, and project goals.
• Tracks all client revenue, coordinates budgeting and forecasting for client-related projects, and manages internal costs for on-budget delivery.
• Demonstrates visibility, involvement, availability, and collaboration with both internal and external client teams.
• Maintain constant pulse on the state of the relationship and account well-being, taking a proactive approach to ensure ongoing client satisfaction.
• Builds relationships with each Point competency to support the completion of client
• Collaborates closely with each competency within The Point Groups involved in assigned client accounts, serving as a liaison between the client and Point for feedback on execution.

• Develops strong relationships with clients, becoming an integral team
• Assumes ownership of the scope brief, overseeing all elements of the briefing process to ensure flawless execution.
• Enhances the quality and effectiveness of products and actively participates in implementing activities on client accounts facilitated by the client lead.
• Attends and contributes to client briefs, presentations, and research as necessary, keeping the manager informed of key decisions and progress on assigned
• Identifies opportunities for incremental revenue and account growth, actively supporting the team in selling additional fees and work beyond the current scope.
• Shares responsibility for ensuring that Point produces client work with the highest quality, on time, and within budget.
• Takes an active role in developing direct reports (if applicable), providing mentorship, fostering a positive work environment, and assisting in performance reviews.
• Thrives in a fast-paced

EXPERIENCE & EDUCATION

• Minimum of 4 years of experience in a client service role in an agency with a focus on relationship/marketing.
• Proven ability to cultivate enduring and robust client relationships over the long
• Experienced people manager with a track record of demonstrating strong mentoring
• Preferably holds a bachelor’s degree or higher in Business Marketing or

KNOWLEDGE & ABILITY

• Established track record as a self-starter driven by a strong desire for
• Proficiency in Microsoft Office
• Comprehensive understanding of direct-to-consumer channels and the current
• Capable of creating effective and long-lasting
• Quick-thinking and decisive in
• Able to manage and motivate
• Exhibits a high level of technical
• Possesses strong presentation
• Collaborative team player with a proven ability to thrive in a team-oriented
• Demonstrates strategic thinking
• Exceptional written and verbal communication
• Outstanding problem-solving
• Maintains composure and effectively manages crises in high stress
• Superior organizational and time management skills, with meticulous attention to detail and the ability to prioritize effectively.
• Capable of crafting and developing presentations aligned with the client’s